Terms & Conditions
1. Contract
The Terms and Conditions given here govern the supply of goods sold by Culture. The parties Culture ("we" and "us") to the customer ("you") these constitute the entire and only agreement between the parties. All orders placed are subject to acceptance by delivery of the goods to you at which point a legally binding contract is constituted between the parties on these Terms and Conditions.
2. Price and Payment
2.1 The price payable for the goods you order is as set out on our web site at the time you place your order plus any charges for packaging and posting. We reserve the right to change the price of goods due to market conditions but we will confirm the prevailing price with you before accepting your order. We are not obliged to accept your order for such goods and may decline it or limit the order quantity.
2.3 We must receive payment for the whole of the price of the goods you order.
3. Delivery and Ownership
We will deliver them in accordance with your order. A valid signature will be required on collection or delivery. Redirections can be made for an extra postage and administrative charge but we will not be responsible for customers not responding to delivery attempts. For reasons of health and safety and to avoid any property damage, most 'Heavy Stuff' items can only be delivered to a ground floor location at the delivery address. Upon delivery of the goods to you, the goods shall be at your risk. In spite of delivery having been made, ownership in the goods shall not pass to you until you have paid the price for the goods in full and no other sums whatsoever shall be due to us from you.
4. Availability
While we endeavour to hold sufficient stock to meet all orders, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we may, at our discretion, supply or deliver a substituted product or refund you the price paid for such goods within 30 days or, in the case of an account customer, we may, in our absolute discretion, raise a credit note to offset the amount invoiced to you.
5. Cancellation and Returns
5.1 You may cancel your order by giving us notice of cancellation within 14 days of the date of collection or delivery, because of any problem with the goods. Such a notice may be given by mailing, faxing or emailing to the number or address given in our website or set out on the order form. Please notify us of the problem at the time of cancellation.
5.2 On cancellation for whatever reason, you must return the goods to us at your cost unless the goods returned are notably faulty.
5.3 Refunds are given minus postage costs unless the goods returned are notably faulty.
6. Liability
If you have notified us of a problem with the goods within 14 days of delivery, we will (subject to clause 4) either replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question. We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. This does not affect your statutory rights if you are a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.
10. Force Majeure
We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).
11. General
If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected. This contract shall be governed by and interpreted in accordance with English law.
12. Culture Special Guarantee
If an item is unsuitable, please send back to us as soon as possible so that we could get it exchanged/refunded for you within seven days of receiving the item form you subject to availability and Terms & Conditions.
13. Disclaimer
All items in the catalogue as well as on the website are subject to availability. There may be slight variations in designs, colours and sizes. Please note that colours can not be guaranteed. Please wash items separately. All the descriptions are correct at the time of printing and uploading. Errors and omissions are expected.
